Effective Date: November 19th, 2018
Last Updated: December 30, 2021
This Agreement governs your use of VASISTA’s services (“Services”), through which you can execute commercial transactions.
Vasista Enterprise Solutions Private Limited is a company incorporated under Indian Companies Act and has a registered office in Hyderabad. Suprabhat is a product of Vasista built as a platform for supporting invoicing and payments for commercial transactions integrated with banking systems at various phases of the Supply Chain The solution is primarily intended to facilitate commercial transactions using mobile platforms. The mobile-first solution – Suprabhatapp makes it extremely simple for Manufacturers, Aggregators, Distributors, Agents, Customers, etc. to manage their daily products/commodity deliveries. Suprabhat also provides a robust and low-cost payment platform for all stakeholders involved in the sale of products/commodities and products/commodities products.
Manufacturers, Sourcing companies, Aggregators, etc. can conveniently track their Sales and collect payments from their agents and distributors
Agents can use the Suprabhatapp to track all their transactions (including making and receiving payments) with respect to both Companies / Suppliers and Customers right from their fingertips.
Customers can view their daily/monthly Products/commodities invoices and make digital payments to their agents.
Vasista reserves the right, at its sole discretion, to modify, discontinue or terminate the Application at any time without prior notice
In order to use any of the Applications, you must be in a country in which Vasista is legally authorized to operate the Application and be at least 18 years of age. You represent that (i) you have read and understood, and that you agree to be bound by, this Agreement, and (ii) you are at least 18 years old. If you do not agree to, or cannot comply with, any of the terms and conditions of this Agreement, please do not check the acceptance box and do not attempt to access any of the Application.
To use any aspect of the Application and become a “User”, you must download the Application, and create an account where you will provide certain information depending on whether you are a Manufacturer, Distributor, Retailer, Agent, Customer, or Stakeholder in the supply chain.
You will be responsible for providing the mobile device, network connection, and any other hardware and software necessary to use the Application.
3.4 Account Confidentiality.
You agree that you will not allow others to use any aspect of your Account Information. You are responsible for taking steps to maintain the confidentiality and security of your account. You agree to notify us immediately of any unauthorized use of your password and/or account. Vasista will not be responsible for any losses arising out of the unauthorized use of any of your Account Information and/or account and you agree to indemnify and hold harmless Vasista and its subsidiaries, agents, affiliates, and/or licensors, as applicable, for any improper, unauthorized or illegal uses of the same.
To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Account Information, Vasista uses appropriate, commercially reasonable physical, technical, and administrative procedures to safeguard the information we collect.
4.1 Application Fees.
4.2 Third-Party Fees.
Vasista will use commercially reasonable means to create a payment module within the Application to allow users to collect and pay product/commodity values or fees for services, goods, or other fees as applicable from users. When using said payment modules, all users shall pay all applicable third-party payment processor and gateway fees, customs, duties, sales, use, value-added or other taxes, central, state or otherwise, however, designated, which are levied or imposed upon the user for using the payment module.
4.3 Abuse and manipulative behaviour.
From time to time, VASISTA may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behaviour that entitles VASISTA to a corresponding counterclaim.
4.4 Transaction Cancellation.
Refunds for cancelled transactions are subject to approval by the Manufacturer, Aggregator, Supplier, Distributor or any other sourcing agency of the product. All the refunds approved by such agency shall be processed subject to the terms and conditions of the Payment Gateway provider within 15 days.
5. Your Content.
When you submit, upload, transmit or display any data, information, media or other content in connection with your use of our Application (“Your Content”), you understand and agree that:
a. You will continue to own and be responsible for Your Content;
b. Vasista will not sell Your Content to any third party;
d. You are giving Vasista the right to use Your Content (with no fees or charges payable by us to you) solely for the purposes of providing, promoting, developing and trying to improve the Application, including new services that Vasista may provide in the future
e. In using Your Content for these purposes, Vasista may copy, reproduce, host, store, process, adapt, modify, translate, perform, distribute and publish Your Content worldwide in all media and by all distribution methods, including those that are developed in the future, provided that they are incorporated into our Application which you use
f. Vasista may share Your Content with third parties that Vasista works with to help provide, promote, develop and improve our Application, but these third parties (other than our affiliate companies) will not make any separate use of Your Content for their own purposes (i.e. for any purposes that are not related to our Application)
6. License to the Application.
6.1 License Grant.
Vasista grants to you a limited, non-exclusive, non-transferable license to access and use the Application in legally authorized jurisdictions for personal non-commercial purposes only. If you subscribe to the Application, this license is contingent upon your payment of any applicable subscription fees and your compliance with any other terms and conditions applicable to you as a User. Any violation by you of the license provisions contained in this Section 6.1 may result in the immediate termination of your right to use the Application. Vasista reserves all rights, titles, and interests not expressly granted under this license to the fullest extent possible under applicable laws. ANY USE OF THE APPLICATION NOT SPECIFICALLY PERMITTED UNDER THIS AGREEMENT IS STRICTLY PROHIBITED.
Vasista may from time to time make available to all users of the Application, updates at no cost or subject to additional fees in Vasista’s sole discretion. “Updates” means any updates, upgrades, or error corrections to the Application that Vasista makes available generally to users of the Application. Notwithstanding anything else contained in this Agreement, Vasista will have no obligation to continue producing or releasing new versions of the Application or any updates thereto.
7. General Prohibitions.
You agree not to do any of the following while using the Application:
You agree not to do any of the following while using the Application:
a. Use the Application in a manner inconsistent with any and all applicable laws and regulations;
b. Post, upload, publish, submit or transmit any text, graphics, images, software, music, audio, video, information or other material that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or (vii) promotes illegal or harmful activities or substances (including, but not limited to activities that promote or provide instructional information regarding the manufacture or purchase of illegal weapons or illegal substances);
c. Bully, intimidate, or harass any User;
d. Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters, or other forms of solicitation;
e. Sell or otherwise transfer your profile;
f. Do anything that could disable, overburden, or impair the proper working or appearance of Vasista such as a denial of service attack or interference with page rendering or other Vasista functionality;
h. Use the Application to reproduce copyrighted materials;
i. Collect or store any personally identifiable information from the Application from other users of the Application without their express permission;
j. Make the Application available over a network where it could be used by others;
k. Provide your Account Information, including your password, to any other person;
l. Translate, reverse engineer, decompile, disassemble, modify or create derivative works based on the Application or any portion of them, except as expressly allowed under applicable law;
m. Circumvent any technology used by Vasista or its licensors to protect communications via the Application;
n. Rent, lease, or sublicense any of the Application;
o. Use the Application in any way that violates the terms of this Agreement or other Vasista policies; or
p. Encourage or enable any other individual to do any of the foregoing.
Your content is fully owned by you and your licensors.
As between you and Vasista, you acknowledge that Vasista owns or has a license to all titles and copyrights in and to the Application. All title and intellectual property rights in and to the licensed content in the Application is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties. You will not sublicense, assign, or transfer the license granted to you under this Agreement. Any attempt to sublicense, assign, or transfer any of the rights, duties, or obligations in violation of the provisions of this Agreement is void.
8.2 Vasista Trademarks and Third-Party Trademarks.
The following are registered trademarks or trademarks of Vasista: Vasista and its design logo, as well as certain other Vasista trademarks, service marks, graphics, and logos (collectively, the “Vasista Trademarks”) used in connection with the Application. The Application may contain third-party trademarks, service marks, graphics, and logos. You are not granted any right or license with respect to Trademarks or the trademarks of any third party.
The Application may use technology to protect the digital information shared through the Application from unauthorized use for several features. Your use of the Application may be limited by such technology. Further, you acknowledge that such security features may not be impermeable. You acknowledge that, from time to time, Vasista may modify or discontinue using such technology. Security modifications made by Vasista may from time to time include required updates to the Application. IF YOU ATTEMPT TO VIOLATE OR CIRCUMVENT ANY SYSTEM OR NETWORK SECURITY COMPONENTS OR TECHNOLOGY, YOU MAY BE SUBJECT TO CIVIL OR CRIMINAL LIABILITY.
12. Links to Third-Party Websites and Services.
The Application, and communications sent through the Application, may contain links to or information regarding third-party websites or resources, including, but not limited to, service providers facilitating payments. You acknowledge and agree that Vasista is not responsible or liable for: (i) the availability or accuracy of such websites or resources; or (ii) the content, products, or services on or available from such websites or resources.
You acknowledge that you are subject to the terms and conditions of such Third Party resources when you use their services enabled or accessible through the Application. Further, links to such websites or resources do not imply any endorsement by Vasista of such websites or resources or the content, products, or services available from such websites or resources. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources. Your dealings with, or participation in promotions of any third-party advertisers via the Application are solely between you and the such third party and your participation is subject to the terms and conditions associated with that advertisement or promotion. You agree that Vasista is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third parties via the Application.
13. Accessing and Downloading the Application from the App Store.
While the Application can be downloaded from several platforms, the following terms apply to those users who have downloaded the application from the App Store Provider App Store (“App Store Sourced Application”):
14. Mobile App Information Collection and Use.
a. Location permission: Using the Location Permission app will get Location in the Background when the App is running the Foreground and Background for logging your field visit and for computation of distance traveled. So user should select Allow All The Time in permission.
b. Storage permission only for storing the images that have been captured by Field Staff and we do not Access Collect or Share any Sensitive information from the mobile. Captured images from the app are stored only for Offline access. Rather than this we do not access or collect or share any other sensitive information from the storage.
c. Phone permission for account verification and stopping the users from accessing the Field Force Automation feature from multiple Mobiles. We don’t collect any of your Sensitive information.
15. Special Notice for International Use; Export Controls. You agree to comply fully with all Sovereign and foreign export laws and regulations to ensure that neither the Application nor any technical data related thereto nor any direct product thereof is exported or re-exported directly or indirectly in violation of or used for any purposes prohibited by such laws and regulations. You represent and warrant that: (i) you are not located in a country that is subject to trade restriction or activities such as a “terrorist supporting” country, and (ii) you are not listed on any Government list of prohibited or restricted parties.
16. General Practices Regarding Use and Storage. You acknowledge that Vasista may establish general practices and usage limits on the Application. This may include the length of time we store your data as well as your maximum allotted free data exchange. You agree that Vasista is not responsible or liable for the deletion or failure to store any data or other content maintained by the Application. You further acknowledge that we may change these general practices and limits at any time without notice.
17. Disclaimers. EXCEPT FOR ANY APPLICABLE GUARANTEES THAT CAN NOT BE EXCLUDED UNDER LOCAL APPLICABLE LAWS:
THE APPLICATION (INCLUDING ANY SOFTWARE CONTAINED THEREIN) AND ANY UPGRADES OR PLUG-INS ARE LICENSED TO YOU “AS IS.” ANY USE OF THE APPLICATION WILL BE AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VASISTA DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. VASISTA MAKES NO REPRESENTATIONS OR GUARANTEES THAT THE APPLICATION WILL BE FREE FROM LOSS, DESTRUCTION, DAMAGE, CORRUPTION, ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION, AND VASISTA DISCLAIMS ANY LIABILITY RELATING THERETO.
VASISTA MAKES NO GUARANTEES, REPRESENTATIONS, OR WARRANTIES THAT THE USE OR RESULTS OF THE USE OF THE APPLICATION WILL BE ACCURATE, RELIABLE, CURRENT, UNINTERRUPTED, OR WITHOUT ERRORS. WITHOUT PRIOR NOTICE, VASISTA MAY MODIFY, SUSPEND, OR DISCONTINUE THE APPLICATION (INCLUDING ANY CONTENT) OR YOUR USE OF THEM. WHENEVER VASISTA ELECTS TO MODIFY, SUSPEND, OR DISCONTINUE THE APPLICATION, IT WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY.
YOU ACKNOWLEDGE THAT YOUR SUBMISSION OF ANY INFORMATION TO US IS AT YOUR OWN RISK. VASISTA DOES NOT ASSUME ANY LIABILITY TO YOU WITH REGARD TO ANY LOSS OR LIABILITY RELATING TO SUCH INFORMATION IN ANY WAY.
SOME OF THE CONTENT, PRODUCTS, AND APPLICATION AVAILABLE THROUGH THE APPLICATION MAY INCLUDE MATERIALS THAT BELONG TO THIRD PARTIES. YOU ACKNOWLEDGE THAT VASISTA ASSUMES NO RESPONSIBILITY FOR SUCH CONTENT, PRODUCTS, OR APPLICATION.
NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM VASISTA OR THROUGH THE APPLICATION WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
Vasista is not responsible for any incorrect or inaccurate content exchanged through the Application including any consent to activities or payments. Vasista is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or at any application or combination thereof, including any injury or damage to Users or to any person’s computer related to or resulting from participation or downloading materials in connection with the Application. Under no circumstances shall Vasista be responsible for any loss or damage, including personal injury or death, resulting from the use of the Application or from any content therein, whether online or offline.
19. Indemnity. YOU WILL INDEMNIFY AND HOLD VASISTA ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, AND LICENSORS HARMLESS WITH RESPECT TO ANY SUITS OR CLAIMS ARISING OUT OF (I) YOUR BREACH OF THIS AGREEMENT, INCLUDING, BUT NOT LIMITED TO, ANY INFRINGEMENT BY YOU OF THE COPYRIGHT OR INTELLECTUAL PROPERTY RIGHTS OF ANY THIRD PARTY; OR (II) YOUR USE OF THE APPLICATION.
20.1 Entire Agreement.
20.4 Controlling Law and Jurisdiction.
This Agreement will be governed by the laws of India, without regard to conflicts of laws provisions thereof. Except as expressly prohibited by applicable law, the exclusive jurisdiction for any claim, action, or dispute with Vasista or relating in any way to your use of the Application will be in the state of Telangana.