D2C Order Management

An interactive app to manage Dairy to Consumer (D2C) and Retailer to consumer operations -digitize orders, deliveries and payments.

Digitizing consumer interactions

Businesses’ critical success factor is to know their consumers. Tailoring your business processes that resonate with customers is very important. Daily Orders is a unique mobile platform that helps dairies to reach the end consumers. Dairy products are essential household needs and manual processes of personally going to the vendor, calling up the dairy and scrambling for the monthly account do not match the new generation consumers. Inefficient and error-prone processes leading to communication gaps and error in supply can potentially lead to business losses.

Efficient Order Tracking and Management

Through the Daily Orders app, end consumers can place their orders seamlessly in the interactive indenting screen. They can choose the quantity of an item and the frequency of its delivery. This eliminates indentation error as accurate order information is passed on. Order details can be easily checked anytime, preventing dual orders from the same shop. Integration with inventory updates the availability of an item in real-time, thus erasing the chances of a customer ordering something that is not present in the shop.

Allow users to Track their Orders

The app also gives the customers real-time visibility of their orders and the estimated time of arrival. This allows them to alter their orders in case it is not coming, rather than staying in limbo waiting for an update. They can easily track previous as well as future orders and add products as per need without having to contact the shop personally. The app also provides an overview of consumer demand, allowing the delivery team to adapt accordingly without waiting for the delivery cycle to end.

Seamless Payments Management

Managing customer payments manually can be a hassle. Different customers can pay for their orders in different ways. Different payment schemes make it difficult to monitor every transaction, agent commissions, legal compliances and more. Checking for discrepancies between the items sold and the money collected across thousands of transactions can be messy. With the Daily Order App, payments can be done easily through the app itself, once the order is placed, by using UPI or other methods. The payment history of every customer is collated in a single place, which makes it easier for D2C dairies, retailers to stay on top of the products sold and revenue generated.

Case Study

BRAC Dairy and Food Project was the first dairy company in Bangladesh to receive the ISO 22000 certification. When it first started, BRAC was producing 140,000 litres of milk every day. They were having difficulties in managing different manual tasks and had to do a lot of reworks. There was an unavailability of accurate as well as real-time data which was hampering their progress. By implementing Vasista’s off-the-shelf ERP Milkosoft, BRAC was able to automate their entire supply chain. They reduced the amount of rework to be done and aligned with the best industry practices to increase production. Availability of real-time data and reports gave them more control over the business processes. Now BRAC operates 101 chilling centres and processes 250,000 litres of milk every day. It has more than 50,000 registered farmers and 1500 employees working in 101 chilling centres and processing 250,000 liters of milk per day.

The Future of Your Dairy is Just a Call Away

Our in-house ERP Milkosoft is used by renowned Dairies across the country. Our unique products, domain knowledge, and commitment to details help transform your dairy operations.

Get the latest update on Dairy Management